Customer Success Specialist for Corporate Clients- TOKYO (12/31)

We are looking for an experienced customer success specialist for corporate clients. You will join a team to drive the adoption and growth of our business microlearning platform, with a focus on providing insights that will aid our sales team to attract and retain corporate clients.

 

Job details: 

Salary: 6 million~ 10 million yen/ year

業務内容/Responsibilities
Plan and create support materials to assist sales members to meet new acquisition goals
Interact directly with existing clients to meet expectations
Facilitate registration process, product implementation, onboarding training, and ongoing account review
Assist with the renewal process for renewal targets
Manage outreach to customers for product feedback requests and internal escalations to product development teams
Be the voice of the customer as you partner with engineering, marketing, and sales to deliver best-in-class customer experience
Make clear both qualitative and quantitative facts about customer usage and needs to better grow product globally

応募資格/Requirements
必須要件/Required

3+ years of experience as a customer success specialist with corporate clients
Experience working independently and proactively in a dynamic environment
Experience managing and delivering multiple projects at the same time
Native English-level proficiency with strong writing skills
Intermediate Japanese ability both written and spoken (JLPT N2 or above preferred)
Flexibility and professionalism to foster strong relationships with team members, colleagues, and outside contacts
Strong time/project management skills

歓迎要件/Preferred

Flexibility and creativity; ability to come up with innovative alternatives if faced with problems/difficult choices
Data management and analysis skills (SQL, Tableau, other data visualization)
Experience working with or implementing marketing automation and CRM systems

待遇/Benefits
・Commutation expenses fully covered
・Health insurance, employment insurance, workers accident insurance, pension
・Retirement age: 60
・Stock-holdings system

就業時間/Working hours
・Flexible Working Hours
Employees have flexible working hours and are allowed remote work. Depending on the department and other conditions, staff are asked to commute to the office 1-2 days/week. Typical working hours are 9:30-18:00, with a 1-hour lunch break and weekends (Sat, Sun) off.

休日/Holidays
・Saturdays, Sundays, and holidays
・20 paid holidays (can be rolled over to the following year for a maximum of 40 total days). During the 3-month probation period, a maximum of 5 days can be granted, calculated on a pro-rata basis from the start date.
・Annual holidays: New Year’s period (ex. Dec 29-Jan 4), marriage leave, condolence leave, natural disaster leave, maternity leave, sabbatical (after 5 and 10 consecutive years with the company)

 

Deadline: 
Friday, December 31, 2021
70 days remaining
Contact details: